Exchange Policy

Returns, Cancellations & Store Credit Policy

At Amethyst Home, we believe in thoughtful purchasing, clear communication, and long-term relationships with both our customers and the makers behind each piece.

We are a family-owned, design-driven business working with a global network of independent artisans, workshops, and manufacturers. Many of our items are handcrafted, made-to-order, or reserved specifically for your project. Because of this, our policies differ from mass-market retailers and are designed to reflect the realities of luxury interiors.

Cancellations (Before Shipment)

Once an order is placed, it enters a coordinated production and fulfillment process across our vendor network. Because many pieces are allocated, reserved, or initiated specifically for your project, orders cannot be reversed once this process begins.

  • Cancellations made prior to shipment are issued as store credit only.

  • Store credit never expires and may be applied to any item on our site, including rugs, furniture, lighting, décor, or future purchases.

  • Our team is always happy to help you reselect something better suited to your timeline or needs.

Cash refunds are not offered for canceled orders.

Returns & Exchanges

Rugs

If a rug arrives and isn’t the right fit for your space, we offer exchanges for store credit, subject to a 20% restocking fee. Returned rugs must be unused, unwashed, and in original condition with all packaging intact.

Furniture, Lighting, Artwork & Décor

All furniture, lighting, artwork, and décor items are final sale once shipped. Due to the nature of these pieces — many of which are handcrafted, made-to-order, or allocated — we are unable to accept returns on these categories.

Damaged or Defective Items

We take great care in preparing and shipping your order.

If an item arrives damaged or defective, please notify us within 5 days of delivery and include:

  • Three photos of the packaging + label
  • Three photos of the item- in full
  • Three close up photos of the damage in the item
  • A brief description of the damage

We will work promptly to arrange a repair, replacement, or appropriate resolution. If a replacement is not available, a refund will be issued for the affected item.

Why Our Policy Is Structured This Way

Interior design purchases are not impulse retail. Timelines can shift, production is often custom or limited, and many pieces are made or reserved specifically for individual projects.

Our store-credit policy allows us to:

  • Honor commitments made on your behalf

  • Support our artisan and vendor partners

  • Keep pricing consistent and fair

  • Offer flexibility without compromising the integrity of our process

This approach allows us to continue offering thoughtfully curated, high-quality pieces while maintaining responsible operations as a boutique design business.

We’re Here to Help — Before You Buy

If you have questions about lead times, materials, sizing, or fit for your space, we encourage you to reach out before placing your order. Our design concierge team is happy to help you purchase with confidence.

In Summary

  • Cancellations before shipment receive store credit

  • Store credit never expires and is fully flexible

  • All shipped items are final sale

  • Damaged items are always addressed promptly and fairly

Thank you for supporting a family-owned business and the global artisans behind every piece we offer.